Privacy Policy - Gentle Journey Veterinary Care

Gentle Journey Veterinary Care – Privacy Policy

Last updated: October 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and explains your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our website or contacting us directly, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capitalization have meanings defined under the following conditions. These definitions apply whether used in singular or plural form.

Definitions

Account means a unique account created for you to access parts of our Service.
Company refers to Gentle Journey Veterinary Care, located in Ogden, Utah.
Cookies are small files placed on your device containing details of your browsing history or preferences.
Country refers to the State of Utah, United States.
Device means any device capable of accessing the Service, such as a computer, tablet, or smartphone.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to our website and related veterinary care offerings.
Service Provider means any third party who processes data on behalf of the Company.
Third-Party Social Media Service refers to any website or social network where a user can interact with or log in to our Service.
Usage Data refers to data collected automatically, such as browsing activity and device information.
Website refers to Gentle Journey Veterinary Care, accessible at [gentlejourneyvet.com].
You means the individual accessing or using the Service, or the legal entity on whose behalf such individual is using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain information that can identify or contact you. This may include:

Full name
Email address
Phone number
Physical address
City, State, ZIP code
Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include:

Device IP address, browser type, and version
Pages visited, time spent on pages, and date/time of visits
Device type and unique identifiers
Diagnostic and analytical data

When you access our Service via mobile device, we may collect details about your device, operating system, and network provider.

Tracking Technologies and Cookies

We use cookies and similar technologies to track activity and improve our website.

You can instruct your browser to refuse cookies or alert you when one is being sent. However, some portions of our site may not function properly without them.

Types of cookies we may use include:

Essential Cookies – Necessary for functionality and security.
Preference Cookies – Store user preferences and settings.
Analytics Cookies – Help us understand website usage and improve user experience.

Use of Your Personal Data

To provide and maintain our Service.
To manage appointments, inquiries, or service requests.
To contact you by email, phone, SMS, or other forms of communication regarding appointments or updates.
To send you information about related services or resources if you have opted in.
To manage client records in compliance with Utah veterinary laws.
For internal analysis and service improvement.
To comply with applicable laws and regulations.

SMS Text Messaging

If you opt into receiving text messages, we may send appointment reminders, confirmations, and follow-ups. You can opt out anytime by replying “STOP.” We do not share SMS consent data with third parties for marketing.